Privacy Policy

Introduction

Direct Joiners Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, contact us, or use our services.

Information We Collect

We may collect and process the following information:

Name
Phone number
Email address
Property address
Information relating to your enquiry or project
Website usage data through cookies and analytics tools

We only collect information necessary to provide our services and respond to enquiries.

How We Use Your Information

We use your information to:

respond to enquiries
provide quotations and services
communicate regarding ongoing works
improve our website and services
comply with legal obligations
maintain internal records

We will never sell your personal information to third parties.

Website Forms & Contact Methods

When you submit an enquiry through our website, WhatsApp, email, social media, or telephone, your information may be stored securely for customer service and business administration purposes.

Cookies & Analytics

Our website may use cookies and analytics tools to help us understand website traffic and improve user experience.

This may include services such as:

Google Analytics
Meta/Facebook Pixel
other website performance and marketing tools

You can control or disable cookies through your browser settings.

Sharing Your Information

We may share information with trusted third-party providers where necessary to operate our business, including:

website hosting providers
CRM systems
payment providers
subcontractors or suppliers involved in your project

We only share information where reasonably necessary and ensure appropriate safeguards are in place.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed as completely secure.

Data Retention

We retain personal information only for as long as necessary for business, legal, accounting, or operational purposes.

Your Rights

Under UK data protection laws, you may have the right to:

request access to your personal data
request correction of inaccurate information
request deletion of your data
object to certain processing activities
withdraw consent where applicable

Requests can be made using the contact details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Changes To This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

Direct Joiners Ltd
Email: info@directjoinersltd.co.uk
Website: https://directjoinersltd.co.uk/

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.